Frequently Asked Questions – FAQ

At GiftSportFans, we’re dedicated to making your shopping experience for sports-themed gifts seamless and enjoyable. Below, we’ve answered common questions about shipping, ordering, returns, and more. If you need further assistance, contact us at [email protected].

Shipping Questions

How much is shipping?

For most apparel items (made from premium Cotton and Polyester blends):

  • Domestic (US): $9 for the first item + $2 per additional item.
  • International: $15.99 for the first item + $4 per additional item.

Shipping costs for trending products like championship merchandise or holiday gifts may vary. Check the exact fees at checkout.

How long will it take to get my order?

Our products are custom-made using Print-on-Demand (POD) technology, ensuring high-quality, unique designs. Delivery times depend on the product and shipping method:

  • Standard Shipping:
    • Apparel (e.g., sports, event, or single-themed shirts): Produced and shipped within 2-3 business days. Transit time is 1-7 days (US) or 4-15 days (international).
    • Quilts: Produced and shipped within 8-12 business days. Transit time is 10-15 days in regular seasons.
  • Fast Shipping: Delivered in 2-3 business days after 1-2 days of handling (availability depends on location and order size).

Note: Times may vary during peak seasons (e.g., holidays or championship events).

Can I expedite my order?

Currently, expedited shipping is not available as all products are custom-made after purchase. We’re exploring ways to offer faster shipping options for our US, Canada, and global customers. Stay tuned for updates!

Can I deliver to multiple addresses?

We do not support shipping to multiple addresses in a single order. To send items to different addresses, please place separate orders for each destination.

Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we ship to PO Boxes and Military APO/FPO addresses via DHL or UPS, with final delivery handled by USPS (military mail system). APO shipments may take up to 45 additional days, and tracking updates may stop once the package enters the military system for security reasons.

Will I be charged VAT taxes?

International orders are shipped DDU (Delivered Duty Unpaid), meaning VAT, customs duties, or taxes are the recipient’s responsibility. These fees vary by country and are not included in our prices. Contact your local customs office for details. For EU/UK orders, a 20% VAT rate may apply.

Will I receive a shipping confirmation?

Yes! Once your order ships, you’ll receive an email with tracking information. You can also find tracking details in your account or via the carrier’s website.

What if I haven’t received my order?

If your order hasn’t arrived:

  1. Check the tracking information to confirm delivery status.
  2. Allow a few extra days for potential carrier delays or scanning errors.
  3. Contact us at [email protected] with your order details for assistance.

Ordering Questions

What payment methods do you accept?

We accept secure payments via:

  • PayPal (including PayPal balance, credit/debit cards, and PayPal Credit).
  • Major credit/debit cards (Visa, Mastercard, American Express, Discover) via Stripe.
  • Digital wallets like Apple Pay and Google Pay (where available).

Learn more on our Payment Methods page.

What is the ordering process?

Ordering your favorite sports, event, or holiday-themed gifts is simple:

  1. Browse and add items to your cart.
  2. Enter your billing and shipping information.
  3. Choose your preferred shipping method.
  4. Complete checkout with your payment details.

What if I made a mistake on my order?

Contact us immediately at [email protected]. Our team will assist with corrections before production begins.

How do I apply a coupon code?

Enter your coupon code in the “Coupon” field on the cart or checkout page, then click “Apply” before submitting payment. Ensure the code is valid for your items (e.g., specific championship or single-themed products).

How do I change or cancel my order?

To change or cancel an order, email us at [email protected] with your order details. Cancellations are only possible before production starts. Once printing begins, orders cannot be canceled.

How do I check my order status?

You’ll receive email updates for:

  • Order confirmation.
  • Production start.
  • Shipping with tracking details.

Check your receipt link or account for the latest status. If emails are missing, look in your spam/promotions folder or contact us.

Replacements, Exchanges, and Returns

What is your return policy?

Our Return & Refund Policy allows returns within 30 days for eligible items. Apparel must be unworn, unused, and in original packaging. Non-returnable items include personalized products and gift cards.

My shirt doesn’t fit. What can I do?

You can exchange unworn, unused apparel for a different size (same style/color) within 10 days of delivery. Customers cover return and exchange shipping costs. Email us at [email protected] to start the process. Non-apparel items (e.g., posters, hats) are not exchangeable.

I’m unsatisfied with my product. What can I do?

We aim to deliver top-quality Cotton/Polyester products. If your item is flawed, has poor print quality, or is incorrect, email us at [email protected] with photos and details. If approved, we’ll provide a free replacement. For other issues, we’ll review your claim and may offer a return (customer pays shipping).

What if my order is defective, wrong size, or incorrect?

Email us at [email protected] with photos of the issue. We’ll ship a replacement within 72 business hours if the claim is valid.

What if my refund is late or missing?

If you haven’t received your refund:

  1. Check your bank or credit card account.
  2. Contact your payment provider for processing times.
  3. Email us at [email protected] if the issue persists.

Customers cover return shipping costs, which are deducted from refunds.

About Our Products

What types of products do you offer?

We specialize in trending sports-themed gifts, including:

  • Sport: Apparel and accessories for football, basketball, baseball, and more.
  • Event: Merchandise for major tournaments and championships.
  • Holiday: Festive designs for Christmas, Halloween, and other celebrations.
  • Single: Unique, one-of-a-kind items for collectors.

All products are made-to-order using POD, ensuring fresh, high-quality designs.

What materials are used?

Our apparel is crafted from premium Cotton and Polyester blends, offering comfort, durability, and vibrant prints. Quilts and other items use high-quality materials tailored to their purpose.

Who are your main customers?

We proudly serve sports fans in the US, Canada, and worldwide, delivering gifts that celebrate their passion for sports and special events.

How do you ensure product quality?

Our POD process allows continuous improvement, with new designs and enhanced materials introduced regularly to meet customer expectations.

Contact Us

For additional questions, reach out to our team:

Thank you for choosing GiftSportFans for your sports gift needs